Shipping Policy

Shipping Policy
1. Shipping Destinations
ORTHO Corporation ships products worldwide from Japan to various eligible countries and regions.

Please note that shipping may not be available to certain countries, regions, or areas subject to local customs restrictions.

2. Shipping Rates & Free Shipping Eligibility
Orders under ¥10,000 (tax included): A flat shipping fee of ¥2,100 (tax included) will be charged.

Orders of ¥10,000 (tax included) or more: Free shipping.

3. Processing Time & Estimated Delivery Time
Dispatch / Processing Time: Orders will generally be dispatched from Japan within 2 business days after order and payment confirmation (excluding Saturdays, Sundays, and Japanese public holidays).

Estimated Delivery Time: Typically takes approximately 1 to 2 weeks after dispatch.

Delivery times may take longer than usual depending on the destination country/region, customs clearance delays, weather/traffic conditions, or local carrier circumstances.

4. Carriers & Order Tracking
Carriers: Orders are shipped via partner logistics carriers such as Japan Post (EMS / International Parcel).

Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can check your shipment status using the tracking link provided in the email.

5. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, clearance fees, or other charges levied by the destination country's government or regulations.

Any such additional charges must be borne by the recipient (customer). We recommend contacting your local customs office in advance for details regarding customs duties and taxes.

6. Incorrect Address & Refusal of Delivery
If a package is returned to us due to an incorrect shipping address provided by the customer, prolonged absence, or refusal to pay customs fees, additional shipping costs for re-shipment or return fees may be charged to the customer. Please carefully review and confirm your shipping address before placing an order.

7. Contact Us
If you have any questions or concerns regarding our Shipping Policy or your delivery, please feel free to reach out to our Customer Support team.

ORTHO Corporation

Customer Support: cs@orthobios.com