隱私權政策

Privacy Policy
Date: September 1, 2026

1. Information Concerning the Collection of Personal Data
1.1 Personal Data
Below, we provide information regarding the processing of personal data when using our website. Personal data refers to any information relating to a living individual that can identify a specific individual by name, date of birth, or other descriptions, in accordance with the Act on the Protection of Personal Information (APPI) in Japan. We aim to inform you about our procedures while complying with our legal obligations.

1.2 Personal Information Controller
The personal information controller is ORTHO Corporation (Address: 10F Palazzo Astec, 2-8-1 Higashi-Shinbashi, Minato-ku, Tokyo 105-0021, Japan).

1.3 Purposes of Use
The specific purposes for processing personal data in connection with our services are as follows:

(A) Provision, maintenance, protection, and improvement of services, including identification, recording user settings, and payment processing.

(B) Measurement of user traffic and behavior.

(C) Delivery, display, and effectiveness measurement of advertisements.

(D) Guidance and response to inquiries regarding the service.

(E) Measures regarding actions that violate our rules, regulations, or policies.

(F) Any related activities associated with the above items.

2. Processing of Personal Data When Accessing Our Website
When using our website for purely informational purposes (i.e., without registering or providing other information), we process the information that your browser transmits to our server. The following data is technically necessary for us to display our website and ensure stability and security:

(A) IP address

(B) Date and time of the request

(C) Content of the request (specific pages accessed)

(D) Volume of data transferred

(E) Browser information

3. Further Features and Offers of the Website
3.1 Overview of Services
In addition to the purely informational use of our website, we offer various services (e.g., account registration, purchasing products) if you are interested. We also use additional features to promote sales or analyze/market our offers. For these purposes, you will usually need to provide additional personal data.

3.2 Use of External Service Providers
When necessary to provide our services (e.g., payment service providers, shipping companies), we may engage external service providers to process your data. These providers are carefully selected, bound by our instructions, and regularly monitored.

3.3 Involvement of Third Parties
If we offer promotions, competitions, or similar services jointly with partners, we may transfer your personal data to third parties, provided you have given your consent.

3.4 Third Parties Outside Japan
If our service providers or partners are located outside Japan, we will process your data in accordance with applicable laws, ensuring that appropriate data protection measures are implemented.

4. Processing Personal Data When Contacting Us or Registering an Account
When you contact us via email or contact form, the data you provide (email address, name, phone number, etc.) will be saved to answer your questions. When registering a customer account, we only collect the information you voluntarily share (name, login details, contact details, etc.).

5. Processing Personal Data Upon Purchasing
5.1 Shopping Information
When you order from our online store, we collect shopping data, which may include:

(A) Product details (item name, price, model, etc.)

(B) Order number

(C) Shipping and billing address

(D) Delivery and payment status

(E) Messages and communications regarding the purchase

(F) Return status

(G) Shipping tracking details

5.2 Payment Details
We offer various payment methods, including credit cards and SHOPLINE PAY. To execute payments, we securely collect and transfer necessary payment details (billing address, payment method, card information, etc.) to payment service providers.

6. Cookies and Tracking Technologies
6.1 General Information on Cookies
We may use cookies, tags, and web pixels to collect information automatically. Unless required by law or strictly necessary for website operation, we will ask for your consent before using non-essential cookies. You can update your preferences or withdraw consent at any time via the cookie settings on our site.

6.2 Types of Cookies Used

Strictly Necessary Cookies: Essential for you to navigate the website and use its features securely.

Functional Cookies: Allow the website to remember your choices and preferences (such as language or region).

Performance / Analytic Cookies: Collect passive information about how you use our site to help us optimize performance (e.g., Google Analytics).

Advertising / Targeting Cookies: Used to deliver relevant advertisements tailored to your interests based on your browsing activity.

6.3 Analytics and Remarketing
We may use third-party services like Google Analytics or remarketing tools (Google Ads, Facebook Ads) to analyze traffic and show personalized advertisements on third-party websites. You can opt out of these through your browser settings or ad preferences provided by Google/Meta.

7. Sharing Data with Third Parties
7.1 Transfers Permitted by Law
We transfer data to third parties only when permitted or required by applicable laws.

7.2 Service Providers and Carriers
To fulfill orders and process payments, we share necessary data (name, shipping address, contact details) with reliable partners:

Payment Providers: SHOPLINE PAY, Credit Card issuers, etc.

Logistics Companies: Japan Post (https://www.post.japanpost.jp/index_en.html) and other partner carriers.

7.3 Public Authorities
We may disclose information to government authorities or courts if legally required for criminal prosecution or compliance reasons.

8. Data Storage and Erasure
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable tax and commercial retention laws (e.g., up to 10 years for financial records). Once the retention period expires or account deletion is requested, data will be safely erased or blocked.

9. Security of Personal Data
We employ technical and organizational security measures to protect your system. For order processing and user login, we use SSL (Secure Sockets Layer) encryption to protect your data during transmission.

10. Procedures for Requesting Disclosure / Rights
Under the Japanese Act on the Protection of Personal Information (APPI), you have the right to request disclosure, correction, addition, deletion, or suspension of use of your personal data. Please submit your request along with proof of identity to our Data Protection Contact below.

11. Amendments to this Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in legal requirements or website improvements. We recommend checking this page periodically.

12. Contact for Data Protection
If you have any questions regarding this Privacy Policy or data protection, please contact us:

ORTHO Corporation

Data Protection Contact

10F Palazzo Astec, 2-8-1 Higashi-Shinbashi, Minato-ku, Tokyo 105-0021, Japan

Email: cs@orthobios.com