Specified Commercial Transactions Act (特定商取引法に基づく表記)

Specified Commercial Transactions Act
(特定商取引法に基づく表記)

Business Name (事業者名称):

ORTHO Corporation (オルト株式会社)

Operations Manager (運営責任者):

Keisuke Okada (岡田 啓介)

Address (所在地):

10F Palazzo Astec, 2-8-1 Higashi-Shinbashi, Minato-ku, Tokyo 105-0021, Japan

Phone Number (電話番号):

(+81)3-4330-7072 (Business hours: Weekdays 9:00 AM – 5:00 PM JST)

Note: We recommend contacting us via email or the contact form due to potential time differences and language support.

Email Address (メールアドレス):

cs@orthobios.com

Online Store URL (ストアURL):

https://www.orthobios.com/

Selling Price (販売価格):

Displayed on each product page (tax included).

Additional Fees / Shipping Costs (商品代金以外の必要料金):

Shipping Fee: A flat rate shipping fee of ¥2,100 (tax included) applies to orders under ¥10,000 (tax included). Free shipping is provided for orders of ¥10,000 or more.

Customs, Duties, and Taxes: Customs duties, import taxes, and related fees may be levied once the shipment reaches your target country. Any such charges are the responsibility of the recipient.

Payment Methods & Timing (支払方法および支払時期):

Payment Methods: Credit Card, SHOPLINE PAY

Payment Timing: Billing timing depends on the rules of your credit card company or payment provider.

Delivery Time / Shipping Schedule (商品の引渡時期):

Dispatch: Orders will be shipped from Japan within 2 business days after order confirmation (excluding weekends and Japanese national holidays).

Estimated Delivery Time: Delivery usually takes approximately 1 to 2 weeks for international shipping.

Note: Delivery times may vary depending on the destination country, customs clearance procedures, or local transit conditions.

Returns and Exchanges (返品・交換について):

Conditions: Requests for returns or exchanges are accepted within 7 days of delivery, provided the item is unopened and unused.

Procedure: Please contact us at cs@orthobios.com prior to returning any item. Unsolicited returns will not be accepted.

Return Shipping Costs: Customers are responsible for return shipping costs for returns due to personal preference. If the return is due to defective, damaged, or incorrect items, we will cover the return shipping costs.